TM SIM Replacement With Same Number Online

TM SIM Replacement With Same Number Online

If your phone was stolen or your SIM got lost — don’t worry! Globe/TM makes it easy for prepaid users to replace their SIM cards while keeping their mobile number active.

Both TM Postpaid and Prepaid users are eligible for TM SIM replacement with same number. You’ll receive a 5G SIM that also supports 3G and 4G LTE, depending on your device and network coverage area.

TM SIM Replacment Methods

There are two ways to replace your SIM:

  1. SIM replacement via the GlobeOne App
  2. SIM replacement via a Globe Store

If ever you lose your SIM, don’t panic. Just prepare your Affidavit of Loss, bring two valid IDs, and visit your nearest Globe Store — or you can directly request a replacement through the GlobeOne App.

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TM SIM replacement with same number via Globe Store

Step 1: Prepare the Requirements

Before going to any Globe Store, make sure to prepare the following:

  • Affidavit of Loss – You can get this from a notary public. It’s required to prove that your SIM was really lost or stolen.
  • Two (2) valid government-issued IDs – Examples: Passport, Driver’s License, PhilHealth, UMID, or Postal ID.

📌Tip: They only accept valid government IDs, so make sure they’re not expired. You’ll be asked to present these and they’ll make photocopies for their records.

Step 2: Visit the Nearest Globe Store

Once you have all your documents ready, go to the nearest Globe Store.
In my case, I went to the Globe Store in Greenbelt.

When you arrive:

  1. Go to the reception or front desk.
  2. Tell them you’re there to replace a lost SIM.
  3. You’ll be given a queue number — just wait for your turn to be called.

When it’s your turn, the staff will ask a few details such as your mobile number, and whether it’s prepaid or postpaid.

Step 3: Fill Out the Customer Request Form

Next, you’ll be asked to fill out a Customer Modification Request Form.
This form includes your name, number, and some verification details.

After filling it out, submit it along with your affidavit of loss and two IDs.
The staff will photocopy your IDs and attach them to your form.

Step 4: Verification and Processing

Once you’ve submitted everything, the Globe team will start verifying your information.
They might ask you a few questions like:

  • When was the last time you used your SIM?
  • How much was your last load?
  • Any regular promos or calls you usually make?

This process usually takes around 30 minutes.
After that, they’ll release your replacement SIM card — and the best part is, it has the same number as your old one!
No fees required! The TM SIM replacement with same number is completely free for prepaid users.

Step 5: Activate Your New SIM

Once you receive your new SIM, just insert it into your phone.
It will work just like your old one — same number, same services, and your contacts can still reach you using your previous number.

How much will be Charge on Globe Store

 Globe PostpaidGlobe Prepaid and TM
New customers
New SIMFreeP50
Existing customers
DamagedP99
(Starting March 15, 2024)		P50
(Starting March 15, 2024)
Lost
Stolen
Upgrade to LTE/5GFreeP10
(Starting March 15, 2024)
Upgrade to eSIMFreeP10
(Starting March 15, 2024)
DefectiveFreeFree

TM SIM replacement with same number via GlobeOne App

You can now replace, upgrade, or register your SIM directly from your phone using the GlobeOne App — no need to visit a store (unless required for security reasons).

Step 1: Get a Replacement SIM First

Before anything in the app, you need to secure a new Globe SIM card.
You can get it from:

  • Any Globe Store or kiosk in malls (SM, Robinsons, etc.), or
  • Order it online via the Globe Store website or Globe Shopee/Lazada Official Store.

This SIM will be empty — no number yet. It’s meant to replace your old one.

Step 2: Open the GlobeOne App

  • Download or open the GlobeOne App.
  • Log in using your Globe or TM account.

Step 3: Go to SIM Services → Replace SIM

  • Tap SIM Services in the menu.
  • Choose Replace SIM.

Here, the app will ask you to:

  • Confirm you are the owner of the SIM number you want to replace.
  • Accept the terms and conditions.

Step 4: Insert the New SIM

Once the app instructs you, insert your new SIM into the same SIM slot where your old one used to be (e.g., Slot 1).
This step is important so that the system can activate it correctly.

Step 5: Activation

After submitting the request in the app:

  • Your new SIM will automatically take over your old mobile number.
  • This process usually takes a few minutes.

Globe will send a message or notification once the TM SIM replacement with same number is successful.

How much will I be charged when using the GlobeOne App?

 You’ll be charged a small fee for TM SIM replacement with same number through the GlobeOne App.

Reason for SIM ReplacementGlobe PostpaidGlobe Prepaid and TM
Damaged SIMDelivery fee only₱10 + delivery fee
Upgrade to 5G SIMDelivery fee only₱10 + delivery fee
Upgrade to eSIMFree₱99 (Globe Prepaid only)

Payment Methods

  • Prepaid: Credit card and GCash
  • Postpaid: Charged to the postpaid bill after SIM Delivery.

Delivery Timelines

Delivery timelines refer to how long it takes for your replacement SIM to arrive.

  • 1–2 days for NCR: If you’re in Manila or the National Capital Region (NCR), your SIM will arrive within 1 to 2 days.
  • 3–5 days for provincial key cities: If you live in a major city like Cebu, Davao, or Baguio, delivery usually takes 3 to 5 days.
  • 7–10 days for far-flung or outside-delivery areas: If you’re in a remote location where delivery services are limited, it may take 7 to 10 days to receive your SIM.

Important
If the courier makes three failed delivery attempts, your order will be canceled and no refund will be issued.
In this case, you’ll need to submit a new request at a Globe Store.

You don’t have to leave your house at all — everything is done online. So while you’re relaxing, doing chores, or running other errands, Globe takes care of the rest. Who would’ve thought SIM replacement would be this easy? Times have really changed!

Common Reasons for SIM Card Replacement

You can request a SIM replacement in the following cases:

  • Deactivated SIM – When your SIM is no longer active or not receiving a signal.
  • Expired SIM – When your SIM has been inactive for too long and automatically expired.
  • Lost SIM – If your SIM card is lost or stolen.
  • Damaged SIM – When your SIM is physically broken or not detected by the phone.
  • Upgrading to LTE/5G SIM – If you’re using an old 3G SIM and want faster network support.
  • SIM registration issues – If your current SIM failed to register or has incorrect details.

Requirements for TM SIM Replacement

Here are the rules and requirements for TM SIM replacement. This guide explains why a SIM card may need replacement and what documents are required for both Prepaid and Postpaid customers.

A. If You’re Requesting a SIM Replacement via the GlobeOne App

For Postpaid Users:

  • 16-digit serial number of the old SIM
  • A delivery address where your new SIM will be sent
  • Account must be active with no pending bills or service requests
  • The old SIM must still be active and not a retailer SIM

For Prepaid/TM Users:

  • The old SIM must still be active
  • You need to insert the new SIM into the same device
  • If you’re switching to an eSIM, you must have a valid email address and an eSIM-compatible phone

B. If You’re Replacing Your SIM at a Globe Store

You must follow these requirements:

  • A clear selfie photo (no glasses, bright lighting, full face visible)
  • A valid government-issued ID

Depending on the reason, here’s what you need:

ReasonRequirements
Damaged SIMOld SIM + 1 valid ID + fill out a form at the store
Lost/Stolen SIM2 valid IDs + Notarized Affidavit of Loss + Selfie
Upgrade to 5G/eSIM1 valid ID + compatible device
Home Prepaid WiFi UsersBring the modem for verification or warranty purposes

For Authorized Representatives (If You Can’t Go Personally)

Starting March 1, 2025, an authorized representative will only be allowed in specific cases such as:

  • You are outside the country
  • You are a senior citizen
  • You are sick or bedridden
  • You are a public figure (celebrity/politician)

Your representative must bring:

  • Both your original IDs
  • A notarized Special Power of Attorney (SPA)

Affidavit of Loss (if the SIM was lost)

FAQs

If you received your replacement SIM directly from a Globe Store, you don’t have to activate it yourself. The Globe staff will take care of the activation process before giving it to you.

However, if you got the replacement SIM through delivery or from another source, you’ll need to activate it using the GlobeOne app or follow the activation steps provided in the SIM package.

We recommend visiting a Globe Store immediately to block your SIM from unauthorized use.

If you’re unable to visit the store, you have two other options to deactivate your SIM:

  1. Go to TM Tambayan Facebook Messenger, send a message, and select “Report Lost Phone/SIM.”
  2. Call (02) 7730-1000 and choose “Report Lost Phone/SIM.”

1: Load: Yes, your remaining load and free texts will stay after SIM replacement.

2: Promos: Yes, your registered promos will remain active as long as they haven’t expired before the SIM replacement.

3: GCash account:

  • If you keep the same mobile number, your GCash wallet will remain active.
  • If you get a new number, your old GCash account won’t automatically transfer — you’ll need to contact GCash support to move your balance and records.

Arturo is a telecom content writer and digital researcher with 3+ years of experience covering SIM registration, mobile networks, and Globe/TM services in the Philippines. He has personally registered TM and Globe SIM cards through online portals and physical stores and regularly updates content according to official telco announcements.

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